Collection Tracking Specialist

Collection Tracking Specialist

Kategori : Çağrı Merkezi

 

Our client is a call center company serving for electricity and gas sector. We are looking for a Collection Tracking Specialist with the following abilities and skills:

High-school graduate at least,

Good oral and written communication skills,

Independent and responsible attitude,

Experience in customer contact and ability to gain experience in telephone customer support,

Fluent in English,

A broad PC user knowledge.

The person will be responsible for the following:

Perform debt collection,

Processing of customer calls and written customer requests,

Coordinate different teams for customer requests,

Help and advise the existing customers,

Follow-up the problems/ issues with customer service,

Achieve defined goals and KPIs,

Careful data collection ,

Post-processing and documentation of customer requests.

 

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